1Introduction
This Privacy Policy is issued by Puma 777 (puma777.biz) and applies to all users who register, access, or use our platform. We understand that your trust is our most valuable asset, and we are committed to protecting every piece of personal information you entrust to Puma 777.
The Puma 777 platform offers a wide range of online entertainment services, including Live Casino, baccarat, progressive jackpots, poker, lottery, slots, Malaysia Super League and EPL Sports Betting, and e-sports. In delivering these services, we collect and process certain personal data to ensure a secure, personalised, and high-quality user experience.
Personal Data Protection Act 2010 (PDPA): All data handling practices at Puma 777 are designed to comply with Malaysia's PDPA, which governs how organisations collect, process, store, and use personal data of individuals in Malaysia.
2Personal Data We Collect
Puma 777 collects various categories of information depending on how you interact with our platform. Below is a breakdown of the data we collect:
2.1 Information You Provide Directly
- Full name as stated on your identity card or passport.
- An active Malaysian phone number and email address.
- Date of birth and gender for age verification purposes.
- MyKad number or passport number where KYC verification is required.
- Payment method details such as e-wallet account numbers (Touch 'n Go, GrabPay, DuitNow) or FPX bank account numbers.
2.2 Automatically Collected Information
- IP address and approximate location based on IP.
- Device type, operating system, and browser version.
- Platform usage data including games played, bets placed, session duration, and pages visited.
- Cookie data and device identifiers for a more personalised experience.
| Data Category | Example | Mandatory? | Primary Purpose |
|---|
| Identity | Full name, IC number, date of birth | MANDATORY | Account verification & KYC |
| Contact | Phone, email | MANDATORY | Communication & security |
| Financial | E-wallet and bank account numbers | MANDATORY | Deposit/withdrawal processing |
| Usage | Game logs, bets | AUTO | Personalise your experience |
| Technical | IP, device, browser | AUTO | Security & Verification |
| Options | Game preferences | OPTIONAL | Personalised recommendations |
3How We Use Your Data
Puma 777 uses collected personal data solely for lawful, transparent purposes directly related to delivering our platform services to users in Malaysia:
- Account Management: Creating, verifying, and maintaining your Puma 777 account securely.
- Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as managing your winnings withdrawals.
- Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, and suspicious activity.
- Legal Compliance: To fulfil legal obligations under Malaysia's PDPA 2010 and applicable regulatory requirements.
- Personalise Your Experience: Delivering relevant game recommendations, promotions, and bonuses based on your activity on Puma 777.
- Customer Support: Providing technical support and resolving complaints accurately and effectively.
- Analytics & Improvement: Analysing platform usage patterns to continually improve the quality of Puma 777's services.
Puma 777's Commitment: We do not use your personal data for purposes not stated here without obtaining your consent first. You will be notified of any new data use via email or an in-platform notification.
4Sharing Information with Third Parties
Puma 777 does not sell or rent your personal data to any third party for commercial marketing purposes. However, in the limited circumstances outlined below, data sharing may occur:
4.1 Trusted Service Providers
Puma 777 works with carefully selected third-party service providers to help operate the platform, including Malaysian payment processors (such as DuitNow and FPX Maybank2u), gaming software providers, and technical infrastructure providers. All third parties are bound by strict confidentiality agreements and may only use your data for the specific purposes defined by Puma 777.
4.2 Legal Obligations
Puma 777 may disclose user data to the relevant authorities, regulatory bodies, or courts if required under Malaysian law, including investigations related to financial crime or money laundering.
Important Reminder: Puma 777 will never ask for your account password via email, WhatsApp, or any other communication channel. Do not share your login credentials with anyone, including individuals claiming to be Puma 777 staff.
5Cookies & Tracking Technologies
Puma 777 uses cookies and related tracking technologies to enhance platform functionality and user experience. Cookies are small text files stored on your device when you access the Puma 777 website or app.
5.1 Types of Cookies Used
| Cookie Types | Function | Duration |
|---|
| Essential Cookies | Login, session security, bet slip | Session only |
| Functional Cookies | Remembers language, display settings, and preferences | 30 days |
| Analytics Cookies | Understanding platform usage patterns | 90 days |
| Marketing Cookies | Relevant promotions and offers | 60 days |
5.2 Cookie Controls
You can manage or delete cookies at any time through your web browser settings. Please note that disabling essential cookies may affect certain functions of the Puma 777 platform, including the ability to log in securely.
6Data Security at Puma 777
Puma 777 invests heavily in cybersecurity infrastructure to ensure your personal data is always protected against unauthorised access, loss, or misuse. Our security measures include:
256-bit SSL
All data transmitted between your device and Puma 777's servers is fully encrypted.
Multi-Layered Firewall
Puma 777's servers are protected by enterprise-grade firewalls that continuously monitor all incoming and outgoing traffic.
2FA (Two-Factor Authentication)
Two-factor authentication is available to protect your Puma 777 account with an additional layer of security.
24/7 Monitoring
Puma 777's security team monitors for suspicious activity around the clock, without interruption.
While Puma 777 takes all reasonable security measures, no system can be guaranteed 100% secure against all cyber threats. You are also responsible for keeping your login credentials safe.
7User Rights Regarding Personal Data
As a registered Puma 777 member in Malaysia, you have the following rights regarding your personal data, in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia:
Right of Access
You have the right to request a copy of all personal data that Puma 777 holds about you. Requests will be processed within 14 business days.
Right to Rectification
You may request corrections to inaccurate or outdated data — such as a new phone number or updated email address — via your Puma 777 account or by contacting support.
Right to Erasure
You may request the deletion of your personal data, subject to legal data retention obligations that may prevent immediate deletion within certain periods.
Right to Object
You may object to the processing of your personal data for direct marketing or profiling purposes at any time, and Puma 777 will honour your objection immediately.
Right to Data Portability
You may request your personal data in a machine-readable format to facilitate transfer to another platform should you choose to do so.
To exercise any of these rights, contact the Puma 777 support team by email at privacy@puma777.biz or via live chat 24/7. Your request will be verified and processed within the timeframe stipulated by the PDPA.
8Data Retention & Deletion
Puma 777 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or to comply with applicable legal obligations. In general:
- Active account data is retained for as long as your account remains active on the Puma 777 platform.
- After account closure, financial transaction data is retained for 7 years for Malaysian financial compliance purposes.
- Access and security logs are retained for 12 months for the purpose of investigating potential fraud.
- Marketing data and user preferences are deleted within 30 days upon receipt of a deletion request.
- Customer support records are retained for 3 years for reference and service quality purposes.
9Children's Data Protection
Puma 777 is intended for individuals aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18.
Strict Age Limit: If Puma 777 discovers that personal data from an individual under 18 has been collected unintentionally, we will take immediate steps to delete that data and close the associated account. Parents or guardians who suspect a child is using this platform are urged to contact us immediately.
10Third-Party Links
The Puma 777 platform may contain links to third-party websites or services, such as game providers and technical partners. Puma 777 is not responsible for the privacy practices of those third-party websites or services. We encourage you to read the privacy policy of every website you visit outside the Puma 777 platform.
11Privacy Policy Amendments
Puma 777 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When significant amendments are made, we will notify you through:
- An email notification to your registered email address.
- Via in-platform notification on Puma 777 during your next login session.
- Update the "Last Updated" date at the top of this document.
Continued use of the Puma 777 platform after any amendments are published will be considered your acceptance of the updated policy.
12Contact Us About Privacy
If you have any questions, concerns, or requests relating to Puma 777's Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:
Privacy Email
privacy@puma777.biz
Live Chat
On the Puma 777 platform, 24/7
Response Time
Within 14 business days